Search found 616 matches

by William
Wed Feb 04, 2015 10:23 pm
Forum: Report Bugs
Topic: Proximity tool makes software crash
Replies: 4
Views: 5060

Re: Proximity tool makes software crash

Hi Ryan, This is not a known issue so thank you for bringing it to our attention. There are multiple ways in which you can select performers so you should be able to find a workaround that works for you. Firstly you can select single performers by clicking on them but if you hold down ctrl then your...
by William
Tue Dec 16, 2014 1:18 pm
Forum: Designer's World
Topic: other shortcuts
Replies: 1
Views: 3569

Re: other shortcuts

Hi daveisx, No there isn't a shortcut for that. Perhaps you are thinking of the shortcut to switch between Performer mode and Form mode which is 'ctrl-tab'. I think this could be a good addition though, any suggestions on what the shortcut should be? I'm thinking maybe '1', '2', '3' (Print, 2D, 3D)....
by William
Fri Nov 07, 2014 12:41 am
Forum: Developer's Log
Topic: EnVision Updates
Replies: 69
Views: 1005435

Re: EnVision Updates

Hello! EnVision version 1.7.12 is now available! I forgot to post the last couple rounds of updates so they are here as well. EnVision v1.7.10 updates: Added much more customization to the Custom Canvas Numbering Fixed tooltips not being displayed on Mac. Fixed subsets not showing the right counts o...
by William
Mon Nov 03, 2014 4:57 pm
Forum: Report Bugs
Topic: Can't sync music
Replies: 1
Views: 3330

Re: Can't sync music

Hi nichampagne,

What kind of music are you trying to load? mp3s with a bitrate of around 128 tend to work the best. If you like you can send your music file to contact@box5software.com and we can do the test with your exact file and see if we can replicate the issue.

Have a great day!
William
by William
Thu Oct 02, 2014 9:19 am
Forum: Report Bugs
Topic: Crash when loading show
Replies: 3
Views: 4630

Re: Crash when loading show

Hi Everyone, Here is a follow up on the email thread that we had offline. We discovered that the issue here was related to how EnVision was creating the canvas grid. If you are encountering this problem, make sure that your grid toggle is turned on before you load any files or make any changes to th...
by William
Thu Sep 25, 2014 10:23 pm
Forum: Report Bugs
Topic: Crash when loading show
Replies: 3
Views: 4630

Re: Crash when loading show

Hi band/guard.director, I'm very sorry to hear that you are having trouble, I'd like to get this resolved as quickly as possible. It sounds like the file that you have been working on has gotten corrupted somehow and is causing EnVision to close. Have you tried opening any different drill files or d...
by William
Wed Sep 10, 2014 9:31 pm
Forum: Report Bugs
Topic: The application has failed to start because its side-by-side
Replies: 4
Views: 5509

Re: The application has failed to start because its side-by-

Okay that's great!

I'm glad you've gotten back up and running. I have also reset your license activation key for you.

William
by William
Wed Sep 10, 2014 11:09 am
Forum: Report Bugs
Topic: The application has failed to start because its side-by-side
Replies: 4
Views: 5509

Re: The application has failed to start because its side-by-

Hi teknoman84, As I'm sure your research has told you, this is usually a result of having the wrong Microsoft Visual C++ runtime components installed. EnVision should come packaged with the appropriate runtime information but it appears that there may have been a mixup somewhere. Please try and inst...
by William
Thu Sep 04, 2014 11:06 pm
Forum: Suggestions
Topic: Printing Subsets (or not)
Replies: 1
Views: 3654

Re: Printing Subsets (or not)

Hi baritonium,

This is a great idea and we will definitely put it on our todo list. We will also look into a better way to create compartmentalized movements that would normally take multiple subsets and turn them into single movements.

Have a great day!

William
by William
Thu Sep 04, 2014 11:04 pm
Forum: Suggestions
Topic: Smart Phone/Tablet support
Replies: 1
Views: 3586

Re: Smart Phone/Tablet support

Hi AdamWhite,

I agree with you that would definitely be awesome. This is something that we are working on but in the mean time you should definitely check out DrillBook Next, they support EnVision coordinate sheets.

Have a great day!

William