Bad Elm Handle

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Posts: 4
Joined: Sat Aug 11, 2012 3:23 am

Bad Elm Handle

Post by ChrisS » Tue Jul 11, 2017 11:43 am

I've attempted to activate a 2nd license on a another computer and I get a "bad elm handle" error message. Is there any help for this?

Posts: 421
Joined: Mon Jun 20, 2011 2:59 pm
Location: Kitchener, Ontario, Canada

Re: Bad Elm Handle

Post by William » Wed Jul 12, 2017 8:39 am

Hi ChrisS,

I have replied to you via email with specific instructions.

For anyone else reading this if you see a "Bad RLM handle" message, please send an email to with your specific situation including some of the following information:

1. What operating system are you using? Be specific, i.e. Windows 7
2. Are you trying to activate from behind a firewall? Specifically like at a school?

Have a great day!
William Lee
Director of Product Development
Box5 Software

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