New update can't create canvas

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shstigers
Posts: 4
Joined: Tue Jun 28, 2016 10:27 am

New update can't create canvas

Post by shstigers »

When I opened Envision it prompted me to download an update. Version 1.7.28 was downloaded. Now it can not load the canvas. I am attaching a picture of the error that I get when trying to open the program.
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William
Posts: 620
Joined: Mon Jun 20, 2011 2:59 pm
Location: Kitchener, Ontario, Canada
Contact:

Re: New update can't create canvas

Post by William »

Hi shstigers,

I'm sorry to hear that you are having problems. We've had a few reports of this with version 1.7.28. The solution appears to be making sure that your OpenGL installation is up to date. You can do this by following the directions on this page:

https://blogs.esri.com/esri/supportcent ... my-system/


Please try this and let me know if it works or not. If it does not then we can get you to downgrade to the previous stable version: 1.7.25. In the mean time we will be investigating this further to see if we can eliminate this issue on our end.

Have a great day!
William Lee
-----------------
CEO
Box5 Software
https://box5software.com
shstigers
Posts: 4
Joined: Tue Jun 28, 2016 10:27 am

Re: New update can't create canvas

Post by shstigers »

It did not work. How do I downgrade? I need to be able to work asap.
William
Posts: 620
Joined: Mon Jun 20, 2011 2:59 pm
Location: Kitchener, Ontario, Canada
Contact:

Re: New update can't create canvas

Post by William »

Download EnVision 1.7.25 update.
William Lee
-----------------
CEO
Box5 Software
https://box5software.com
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