New version won't open

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jphipps
Posts: 2
Joined: Wed Jul 06, 2016 8:36 pm

New version won't open

Post by jphipps »

I was prompted to download an updated version tonight and when I did I got the attached error message. I could not click any of the options to get it to go away. When I clicked in the toolbar it closed the program. I can't open it any other way.
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Screen shot 2016-07-06 at 8.32.05 PM.png
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William
Posts: 620
Joined: Mon Jun 20, 2011 2:59 pm
Location: Kitchener, Ontario, Canada
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Re: New version won't open

Post by William »

Hi jphipps,

Sorry for the slow reply. I've seen that error message on windows before but not on a Mac. I'm not sure what is causing it at the moment but as a work around you can continue to use the previous stable version which can be downloaded here: EnVision v1.7.25 Mac.

I will continue to investigate this issue and try to come up with a resolution. In the mean time you will receive notifications to update when you open EnVision, you should ignore these.

Very sorry for the inconvenience. Let me know if you have any more issues. You can also email us directly at contact@box5software.com.

Have a great day!
William Lee
-----------------
CEO
Box5 Software
https://box5software.com
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