Trial version won't start up

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tonyried
Posts: 3
Joined: Sat Dec 10, 2016 6:38 pm

Trial version won't start up

Post by tonyried »

Hello! I downloaded and installed the software to try out, but I can't get it to actually open. After clicking 'Continue', the program quits and I get the following error message.

Any advice on how to remedy the situation?

---

Process: EnVision [4173]
Path: /Applications/EnVision.app/Contents/MacOS/EnVision
Identifier: com.box5software.EnVision
Version: 1.7.28 (1)
Code Type: X86 (Native)
Parent Process: launchd [98]

Date/Time: 2016-12-10 15:32:18.150 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 143991 sec
Crashes Since Last Report: 2
Per-App Interval Since Last Report: 14 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: A3B2E8BD-41FC-4A9C-A80D-A4C54784EE40

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSScreen backingScaleFactor]: unrecognized selector sent to instance 0x19c1c40'
*** Call stack at first throw:
(
0 CoreFoundation 0x943866ca __raiseError + 410
1 libobjc.A.dylib 0x9328c5a9 objc_exception_throw + 56
2 CoreFoundation 0x943d390b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3 CoreFoundation 0x9432cc06 ___forwarding___ + 950
4 CoreFoundation 0x9432c7d2 _CF_forwarding_prep_0 + 50
5 EnVision 0x0057a48d _Z36wxOSXGetMainScreenContentScaleFactorv + 61
6 EnVision 0x00516e86 _ZN8wxBitmap8LoadFileERK8wxString12wxBitmapType + 294
7 EnVision 0x00071ee1 _ZN10DrillPanelC2EP8wxWindow + 1169
8 EnVision 0x00390a99 _ZN9PanelMain11CreatePagesEv + 377
9 EnVision 0x00390867 _ZN9PanelMainC2EP8wxWindow + 199
10 EnVision 0x003bcb50 _ZN10DrillFrame15CreatePanelMainEv + 368
11 EnVision 0x003b62e3 _ZN10DrillFrame11CreatePanesEv + 371
12 EnVision 0x003a3403 _ZN10DrillFrameC2EP7wxFrameiRK8wxStringRK7wxPointRK6wxSizel + 867
13 EnVision 0x00231616 _ZN8EnVision17prv_DoCreateFrameEv + 326
14 EnVision 0x00230bbf _ZN8EnVision6OnInitEv + 1231
15 EnVision 0x004f3295 _ZN5wxApp10CallOnInitEv + 341
16 EnVision 0x007c1672 _Z7wxEntryRiPPw + 194
17 EnVision 0x007c1840 _Z7wxEntryRiPPc + 80
18 EnVision 0x00223bae main + 30
19 EnVision 0x00002e25 start + 53
)


Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x943d1a37 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 libobjc.A.dylib 0x9328c5a9 objc_exception_throw + 56
2 com.apple.CoreFoundation 0x943d390b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3 com.apple.CoreFoundation 0x9432cc06 ___forwarding___ + 950
4 com.apple.CoreFoundation 0x9432c7d2 _CF_forwarding_prep_0 + 50
5 com.box5software.EnVision 0x0057a48d wxOSXGetMainScreenContentScaleFactor() + 61
6 com.box5software.EnVision 0x00516e86 wxBitmap::LoadFile(wxString const&, wxBitmapType) + 294
7 com.box5software.EnVision 0x00071ee1 DrillPanel::DrillPanel(wxWindow*) + 1169
8 com.box5software.EnVision 0x00390a99 PanelMain::CreatePages() + 377
9 com.box5software.EnVision 0x00390867 PanelMain::PanelMain(wxWindow*) + 199
10 com.box5software.EnVision 0x003bcb50 DrillFrame::CreatePanelMain() + 368
11 com.box5software.EnVision 0x003b62e3 DrillFrame::CreatePanes() + 371
12 com.box5software.EnVision 0x003a3403 DrillFrame::DrillFrame(wxFrame*, int, wxString const&, wxPoint const&, wxSize const&, long) + 867
13 com.box5software.EnVision 0x00231616 EnVision::prv_DoCreateFrame() + 326
14 com.box5software.EnVision 0x00230bbf EnVision::OnInit() + 1231
15 com.box5software.EnVision 0x004f3295 wxApp::CallOnInit() + 341
16 com.box5software.EnVision 0x007c1672 wxEntry(int&, wchar_t**) + 194
17 com.box5software.EnVision 0x007c1840 wxEntry(int&, char**) + 80
18 com.box5software.EnVision 0x00223bae main + 30
19 com.box5software.EnVision 0x00002e25 start + 53

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95f4a382 kevent + 10
1 libSystem.B.dylib 0x95f4aa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95f49f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x95f49cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95f49781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95f495c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x95f49412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x95f499a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x95f495c6 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x95f49412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x95f499a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x95f495c6 start_wqthread + 30

Thread 4:
0 libSystem.B.dylib 0x95f49412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x95f499a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x95f495c6 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9328c585 ecx: 0xa07bb540 edx: 0x0000003b
edi: 0xa04d4ab0 esi: 0x01b163a0 ebp: 0xbfffec48 esp: 0xbfffec30
ss: 0x0000001f efl: 0x00000286 eip: 0x943d1a37 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x53692000

Binary Images:
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0x9702b000 - 0x97441ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <C4FB303A-DB4D-F9E8-181C-129585E59603> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x97442000 - 0x97450ff7 com.apple.opengl 1.6.14 (1.6.14) <82622F67-E032-0BF6-A78D-50B346E8D0FD> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x97451000 - 0x97494ff7 com.apple.NavigationServices 3.5.4 (182) <8DC6FD4A-6C74-9C23-A4C3-715B44A8D28C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x97495000 - 0x974bbffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x974bc000 - 0x974d4ff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x976b2000 - 0x9772dfff com.apple.AppleVAFramework 4.10.27 (4.10.27) <BFD2D1CA-535C-F16F-0EB5-04905ABD65CF> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x9772e000 - 0x9783afe7 libGLProgrammability.dylib ??? (???) <6167CEB0-D8D6-C4D9-DD74-49755ADB540F> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x9783b000 - 0x978f3feb libFontParser.dylib ??? (???) <D2D0C922-5ED1-3AE9-6F99-707C74DF3E62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x978f4000 - 0x978f4ff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x979d4000 - 0x97a43ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x97a44000 - 0x97a97ff7 com.apple.HIServices 1.8.3 (???) <1D3C4587-6318-C339-BD0F-1988F246BE2E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x9808e000 - 0x980c1fff libTrueTypeScaler.dylib ??? (???) <8ADB7D19-413E-4499-C874-13C383F97685> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x980c2000 - 0x981ebfe7 com.apple.WebKit 6534.59 (6534.59.10) <73348DE8-9C7D-3BD9-8E9D-86E5BE67B1D1> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x981ec000 - 0x981ecff7 com.apple.Cocoa 6.6 (???) <EA27B428-5904-B00B-397A-185588698BCC> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x981ed000 - 0x981eeff7 com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
0x981ef000 - 0x98332fef com.apple.QTKit 7.7 (1800) <9DD27495-3020-0928-B3F2-D418C336E163> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x98333000 - 0x98460ffb com.apple.MediaToolbox 0.484.60 (484.60) <A7FE2739-64A7-40EB-A6E7-69FBCE3C87D4> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
0x98461000 - 0x9850dfe7 com.apple.CFNetwork 454.12.4 (454.12.4) <DEDCD006-389F-967F-3405-EDF541F406D7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x985ca000 - 0x98604ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <A6C207E3-7B42-926D-9C93-BE3F50B92496> /usr/lib/libcups.2.dylib
0x98605000 - 0x986d0fef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x986d1000 - 0x986e5fe7 libbsm.0.dylib ??? (???) <14CB053A-7C47-96DA-E415-0906BA1B78C9> /usr/lib/libbsm.0.dylib
0x986e6000 - 0x9872aff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x98732000 - 0x98739ff3 com.apple.print.framework.Print 6.1 (237.1) <F5AAE53D-5530-9004-A9E3-2C1690C5328E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x98791000 - 0x987f2fe7 com.apple.CoreText 151.13 (???) <23F359DA-D845-5C50-4DF3-19E858CF2B2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x989cd000 - 0x989cdff7 com.apple.Carbon 150 (152) <734BDB59-8B13-54FA-0653-AA8623DF9846> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x989cf000 - 0x989e0ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <3036AD83-4F1D-1028-54EE-54165E562650> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x989e1000 - 0x98a3eff7 com.apple.framework.IOKit 2.0 (???) <3DABAB9C-4949-F441-B077-0498F8E47A35> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x98a3f000 - 0x98bc1fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <60FF302E-5FAE-749B-BC70-0496DC2FBF2D> /usr/lib/libicucore.A.dylib
0x98bc2000 - 0x98be6ff7 libJPEG.dylib ??? (???) <50E17B4D-63D6-24D3-702F-6A6E912A55EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x98be7000 - 0x98c22ffb libFontRegistry.dylib ??? (???) <19ED5DE0-D3AF-B229-9193-35D58FE377E5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x98c23000 - 0x98c25ff7 libRadiance.dylib ??? (???) <090420B3-CB65-9F7B-5349-D42F2F9693B6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x98c2e000 - 0x9941d557 com.apple.CoreGraphics 1.545.0 (???) <1D9DC7A5-228B-42CB-7018-66F42C3A9BB3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9941e000 - 0x994b9fe7 com.apple.ApplicationServices.ATS 275.19 (???) <2E83B3E9-AF39-36FC-5D05-CC1E952098AB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x994ba000 - 0x995bafe7 libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <BE7FCD73-03B5-25A4-FCA4-D4980F1488D6> /usr/lib/libxml2.2.dylib
0x99600000 - 0x99647ffb com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/CoreMediaIOServices
0x99648000 - 0x99648ff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x99700000 - 0x99701ff7 com.apple.audio.units.AudioUnit 1.6.7 (1.6.7) <93EC71F1-4D4E-F456-8EFE-32E7EFD7A064> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x99702000 - 0x99a26fef com.apple.HIToolbox 1.6.5 (???) <21164164-41CE-61DE-C567-32E89755CB34> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x99b6a000 - 0x99ed5ff7 com.apple.QuartzCore 1.6.3 (227.37) <E323A5CC-499E-CA9E-9BC3-537231449CAA> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x99ef7000 - 0x99fb3fff com.apple.ColorSync 4.6.8 (4.6.8) <920DD017-8B41-7334-E554-A85DB99EBD5A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x99fb4000 - 0x99fb4ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x99fb5000 - 0x99fbffe7 com.apple.audio.SoundManager 3.9.3 (3.9.3) <5F494955-7290-2D91-DA94-44B590191771> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x9a050000 - 0x9a060ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x9a0a2000 - 0x9a10cfe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x9a138000 - 0x9a23afe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <EB34F049-D9E1-BF19-CF03-B26A0352D40C> /usr/lib/libcrypto.0.9.8.dylib
0x9a277000 - 0x9a283ff7 libkxld.dylib ??? (???) <9A441C48-2D18-E716-5F38-CBEAE6A0BB3E> /usr/lib/system/libkxld.dylib
0x9a284000 - 0x9a2a0fe3 com.apple.openscripting 1.3.1 (???) <2A748037-D1C0-6D47-2C4A-0562AF799AC9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x9a2d1000 - 0x9a2d5ff7 libGFXShared.dylib ??? (???) <09540618-2ED1-72C4-61CB-938B35927568> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.dylib
0x9a2de000 - 0x9a4a1feb com.apple.ImageIO.framework 3.0.6 (3.0.6) <AE641FAD-DF38-AE31-B45B-85AEE7AF3A45> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9a4a2000 - 0x9a550ff3 com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x9a57b000 - 0x9a89bff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) <02CCC192-2AC9-73DF-4A40-0B3AF87B6372> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) <8697CB9C-AC3B-301B-F1BD-382E30FA5642> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib

Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.53 GHz, 4 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB
Serial ATA Device: HL-DT-ST DVDRW GS23NR
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 4
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 3
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 3
William
Posts: 620
Joined: Mon Jun 20, 2011 2:59 pm
Location: Kitchener, Ontario, Canada
Contact:

Re: Trial version won't start up

Post by William »

Hi tonyried,

Thanks for the report, I'm sorry that you're experiencing this. I actually haven't seen that report before. It looks like an image is failing to load when we are trying to create the main display. My first recommendation is to uninstall and reinstall EnVision fresh. It's possible one of the files didn't copy over properly or something.

What version of OS X are you running? Its probably not related but it could be helpful information to help us dig further if the previous step doesn't help.

Have a great day!
William Lee
-----------------
CEO
Box5 Software
https://box5software.com
tonyried
Posts: 3
Joined: Sat Dec 10, 2016 6:38 pm

Re: Trial version won't start up

Post by tonyried »

Hey William!

I uninstalled and re-downloaded/installed the program again, with (seemingly) the same results. I'll copy and past the error message again just in case there was some difference this time.

Here's the info on the OS I'm running:

System Version: Mac OS X 10.6.8 (10K549)

Thanks again!

-A
-----

Process: EnVision [26825]
Path: /Applications/EnVision.app/Contents/MacOS/EnVision
Identifier: com.box5software.EnVision
Version: 1.7.28 (1)
Code Type: X86 (Native)
Parent Process: launchd [98]

Date/Time: 2016-12-14 18:29:43.170 -0700
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 330217 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 60 sec
Per-App Crashes Since Last Report: 5
Anonymous UUID: A3B2E8BD-41FC-4A9C-A80D-A4C54784EE40

Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Application Specific Information:
*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSScreen backingScaleFactor]: unrecognized selector sent to instance 0x19199a0'
*** Call stack at first throw:
(
0 CoreFoundation 0x943866ca __raiseError + 410
1 libobjc.A.dylib 0x9328c5a9 objc_exception_throw + 56
2 CoreFoundation 0x943d390b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3 CoreFoundation 0x9432cc06 ___forwarding___ + 950
4 CoreFoundation 0x9432c7d2 _CF_forwarding_prep_0 + 50
5 EnVision 0x0057a48d _Z36wxOSXGetMainScreenContentScaleFactorv + 61
6 EnVision 0x00516e86 _ZN8wxBitmap8LoadFileERK8wxString12wxBitmapType + 294
7 EnVision 0x00071ee1 _ZN10DrillPanelC2EP8wxWindow + 1169
8 EnVision 0x00390a99 _ZN9PanelMain11CreatePagesEv + 377
9 EnVision 0x00390867 _ZN9PanelMainC2EP8wxWindow + 199
10 EnVision 0x003bcb50 _ZN10DrillFrame15CreatePanelMainEv + 368
11 EnVision 0x003b62e3 _ZN10DrillFrame11CreatePanesEv + 371
12 EnVision 0x003a3403 _ZN10DrillFrameC2EP7wxFrameiRK8wxStringRK7wxPointRK6wxSizel + 867
13 EnVision 0x00231616 _ZN8EnVision17prv_DoCreateFrameEv + 326
14 EnVision 0x00230bbf _ZN8EnVision6OnInitEv + 1231
15 EnVision 0x004f3295 _ZN5wxApp10CallOnInitEv + 341
16 EnVision 0x007c1672 _Z7wxEntryRiPPw + 194
17 EnVision 0x007c1840 _Z7wxEntryRiPPc + 80
18 EnVision 0x00223bae main + 30
19 EnVision 0x00002e25 start + 53
)


Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x943d1a37 ___TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION___ + 7
1 libobjc.A.dylib 0x9328c5a9 objc_exception_throw + 56
2 com.apple.CoreFoundation 0x943d390b -[NSObject(NSObject) doesNotRecognizeSelector:] + 187
3 com.apple.CoreFoundation 0x9432cc06 ___forwarding___ + 950
4 com.apple.CoreFoundation 0x9432c7d2 _CF_forwarding_prep_0 + 50
5 com.box5software.EnVision 0x0057a48d wxOSXGetMainScreenContentScaleFactor() + 61
6 com.box5software.EnVision 0x00516e86 wxBitmap::LoadFile(wxString const&, wxBitmapType) + 294
7 com.box5software.EnVision 0x00071ee1 DrillPanel::DrillPanel(wxWindow*) + 1169
8 com.box5software.EnVision 0x00390a99 PanelMain::CreatePages() + 377
9 com.box5software.EnVision 0x00390867 PanelMain::PanelMain(wxWindow*) + 199
10 com.box5software.EnVision 0x003bcb50 DrillFrame::CreatePanelMain() + 368
11 com.box5software.EnVision 0x003b62e3 DrillFrame::CreatePanes() + 371
12 com.box5software.EnVision 0x003a3403 DrillFrame::DrillFrame(wxFrame*, int, wxString const&, wxPoint const&, wxSize const&, long) + 867
13 com.box5software.EnVision 0x00231616 EnVision::prv_DoCreateFrame() + 326
14 com.box5software.EnVision 0x00230bbf EnVision::OnInit() + 1231
15 com.box5software.EnVision 0x004f3295 wxApp::CallOnInit() + 341
16 com.box5software.EnVision 0x007c1672 wxEntry(int&, wchar_t**) + 194
17 com.box5software.EnVision 0x007c1840 wxEntry(int&, char**) + 80
18 com.box5software.EnVision 0x00223bae main + 30
19 com.box5software.EnVision 0x00002e25 start + 53

Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95f4a382 kevent + 10
1 libSystem.B.dylib 0x95f4aa9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x95f49f59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x95f49cfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x95f49781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x95f495c6 start_wqthread + 30

Thread 2:
0 libSystem.B.dylib 0x95f49412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x95f499a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x95f495c6 start_wqthread + 30

Thread 3:
0 libSystem.B.dylib 0x95f49412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x95f499a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x95f495c6 start_wqthread + 30

Thread 4:
0 libSystem.B.dylib 0x95f49412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x95f499a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x95f495c6 start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x9328c585 ecx: 0xa07bb540 edx: 0x0000003b
edi: 0xa04d4ab0 esi: 0x01cb2660 ebp: 0xbfffec48 esp: 0xbfffec30
ss: 0x0000001f efl: 0x00000286 eip: 0x943d1a37 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x018fb000

Binary Images:
0x1000 - 0xeb4ffb +com.box5software.EnVision 1.7.28 (1) <7A41BC12-0686-31D2-B961-369FF2CD575B> /Applications/EnVision.app/Contents/MacOS/EnVision
0x160c6000 - 0x160eafe7 GLRendererFloat ??? (???) <F19DDBE8-1DF6-6618-F554-0E81ED85CE67> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat
0x16a00000 - 0x16b79ff7 GLEngine ??? (???) <76C922AA-A4A7-2835-537B-17F316AD95F6> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x16bab000 - 0x16fb0fe7 libclh.dylib 3.1.1 C (3.1.1) <15AD52DD-FC3F-305E-5C31-699329E8FDE1> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib
0x3e000000 - 0x3e046ff7 com.apple.glut 3.4.4 (GLUT-3.4.4) <DF15FD36-E1F5-D745-1BF6-DD3AEA2897E4> /System/Library/Frameworks/GLUT.framework/Versions/A/GLUT
0x8f0c6000 - 0x8f811fff com.apple.GeForceGLDriver 1.6.36 (6.3.6) <3BB341B6-11A7-38AD-10A3-F89506FD40D4> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDriver
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William
Posts: 620
Joined: Mon Jun 20, 2011 2:59 pm
Location: Kitchener, Ontario, Canada
Contact:

Re: Trial version won't start up

Post by William »

Hi tonyried,

Another user recently emailed us with a similar, but he apparently got it resolved by deleting the Documents/EnVision directory. EnVision creates a directory under your Documents folder where it keeps user-editable data. It's possible that some files may have gotten corrupted when being copied over. Please try to delete this directory with EnVision closed and see if that makes a difference.

Have a great day!
William Lee
-----------------
CEO
Box5 Software
https://box5software.com
tonyried
Posts: 3
Joined: Sat Dec 10, 2016 6:38 pm

Re: Trial version won't start up

Post by tonyried »

Hey William,

I gave that a try, unfortunately without success.

Thanks for your help so far! All I can figure is that there's some weird thing going on with my computer.

-A
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