Envision won't open!

[danaalston]

Hello,

Whenever I try to open the Envision software, it crashes immediately without even opening.

If I click on "view problem details," this is what appears:

Problem signature:
Problem Event Name: APPCRASH
Application Name: EnVision.exe
Application Version: 0.0.0.0
Application Timestamp: 519452a6
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.6195
Fault Module Timestamp: 4dcddbf3
Exception Code: 40000015
Exception Offset: 000046b4
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: e926
Additional Information 2: e9263950142051511ceadcb55c0aa80c
Additional Information 3: 048a
Additional Information 4: 048a805080166965ce12090d4524d697


This isn't exactly a great problem to have and any help you can provide would be greatly appreciated!

-Dana

[William]

Hi Dana,

That is indeed a very bad problem. I can't tell exactly what is going on based on that information. We did have an issue that had similar results to this so I can step you through the process that seemed to work for that issue:

You must delete the EnVision.cfg file. This file is located in your Documents/EnVision directory. Once the file is deleted you should be able to restart the program normally.

If this doesn't work there are some other options that we can try out. Can you please email us at contact@box5software.com whether or not this works for you? The communication will be faster that way.

William

[danaalston]

Great! It works fine now.

Thanks,
Dana

[William]

Perfect! Glad you're back up and running.

William

[jsnbloom]

I AM HAVING THE SAME PROBLEM AND I CAN NOT LOCATE AN .CFG FILE.

JB

[William]

Hi jsnbloom,

Are you using Windows 8? We have heard some issues similar to this regarding Windows 8. We are currently investigating.

William