Error occurred message
-
mstevens67
- Posts: 2
- Joined: Sun Jul 13, 2014 2:48 pm
Error occurred message
I was adding several props to my show and the program crashed. When I tried to reload the show I received an Envision Error "An error occurred while trying to load this file. Error code 8: input stream error". Now I can't open that file and it is my most recent updates. Help! Its due on Monday. Thanks!
Re: Error occurred message
Hi mstevens67,
We resolved this issue via email but I just wanted to update anyone who might read this thread.
We have tracked down the immediate issue causing the drill not to load but the crash is still at large. The fix for the first issue will be available in the next update. If anyone finds themselves in a similar situation with the drill failing to load then please send us an email at contact@box5software.com and we can get you back up and running.
Have a great day!
William
We resolved this issue via email but I just wanted to update anyone who might read this thread.
We have tracked down the immediate issue causing the drill not to load but the crash is still at large. The fix for the first issue will be available in the next update. If anyone finds themselves in a similar situation with the drill failing to load then please send us an email at contact@box5software.com and we can get you back up and running.
Have a great day!
William