Can't sync music

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nichampagne
Posts: 5
Joined: Thu Sep 05, 2013 10:37 am

Can't sync music

Post by nichampagne »

Running 1.7.11 on a Mac

I create a new production using the wizard, load the music in, but the "Sync Music" option is always greyed out.
William
Posts: 620
Joined: Mon Jun 20, 2011 2:59 pm
Location: Kitchener, Ontario, Canada
Contact:

Re: Can't sync music

Post by William »

Hi nichampagne,

What kind of music are you trying to load? mp3s with a bitrate of around 128 tend to work the best. If you like you can send your music file to contact@box5software.com and we can do the test with your exact file and see if we can replicate the issue.

Have a great day!
William
William Lee
-----------------
CEO
Box5 Software
https://box5software.com
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